is simply fucking retarded. You need a maintenance contract to get updated firmware! Picture this:
- You have around 200 Wyse thin clients
- You are being bitten by a bug which is triggered by a Citrix update, but affects only one series of Wyse thin clients
- You are asked about 4k EUR to get updated firmware for your clients
Now: I'm fine with paying maintenance contracts to be able to open cases and to have some help with troubleshooting. But refusing to give out firmwares is plain stupid. Especially since they give out firmware for the out of production ones. I know which brand of thin clients I will never buy again.